Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
To return any items that are damaged or not as per your order, please inform customer service via email (orders@tranquora.com) within 48 hours of the delivery along with the unboxing video and images of the delivered product.
All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return/exchange authorization number and in unopened, unused condition, otherwise the same will not be taken back.
Please note that we cannot offer exchanges or refunds for any opened or used products.
Please allow 7 – 10 working days from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.
UPDATED: July 2024