All orders are dispatched within 24-48 hours and delivered within 2-6 business days. A confirmation email is sent to you by our logistics company once the order has been dispatched.
Order-Related Queries
1. How can I track my order?
2. How can I modify my address and phone number?
Once your order has been placed, your address and phone number cannot be modified. From the time we receive an order, our products are shipped out within a very short window, and once dispatched, cannot be modified.
3. How do I cancel my order?
.Once an order is placed and dispatched, it cannot be cancelled.
4. How can I replace my items?
All our products are non-exchangeable and non-returnable, unless damaged or defective. To replace damaged or defective items, write to us at info@tranquora.com within 48 hours of receiving the product (after which the product is not liable for exchange). Don’t forget to attach your order invoice and a picture of the damaged product.
5. What is the expected time period for a refund to be successful?
All approved refund credits will be made in the original Method of Payment within 7 working days. The same will reflect in your bank statement if paid online.
6. Do you ship internationally?
Unfortunately, we currently don't ship to countries outside India! However, we're in the process of expanding across the international market. If you're keen on being kept in the loop, do email us at info@tranquora.com for updates!
Product-Related Queries
1. What makes ABSO Essentials different from other brands?
At ABSO Essentials, we believe in making expert-approved hair beauty solutions, backed by both science and nature. What makes us unique is we’ve set out to ensure that your body never comes in contact with any harmful chemicals again, No Nasty stuff! is our moto
2. Are the products completely safe?
We firmly believe that gentle, non-toxic formulas is the way forward today.
We have FDA licenses, and we’ve had our products dermatologically tested, the results of which show that our products are as safe as water when applied to your hair and skin.
We believe in complete transparency, all our ingredients are listed on our website for your reference along with their descriptions to understand them better.
3. Does ABSO Essentials have its own store?
We don't have a store as yet! However, we are available on our website here, as well as across multiple e-commerce platforms.